MO· PRIVACY POLICY
I. Purpose and Scope of Collection
- Data collected on the website includes: full name, email, phone number, and customer address. This information is mandatory for customers to provide when seeking advice or purchasing products, and for us to contact and confirm with customers on the website to ensure consumer rights.
- Customers are solely responsible for the security and safekeeping of all service activities performed under the information they provide and their email accounts.
II. Scope of Information Usage
- Contacting customers to confirm orders and delivery upon customer request;
- Providing product information to customers if requested by customers;
- Sending marketing emails and promotions about goods sold by us;
- Sending notifications about website activities;
- Communicating and resolving issues with users in special cases;
- Not using users' personal information for purposes other than confirmation and contact related to transactions;
- Upon request from judicial bodies including: Procuracy, court, police investigation agency related to any illegal acts of the customer.
III. Information Storage Period
Customer's personal data will be stored until a request for deletion is made by the administration board. Otherwise, in all cases, customer's personal information will be kept confidential on our server.
IV. Individuals or Organizations That May Have Access to Personal Information
- Website administration board;
- Customers who own that personal information;
- Competent Vietnamese legal authorities;
- Partners involved in your transactions, such as shipping companies.
V. Address of the Unit Collecting and Managing Personal Information
Helios Silver Business Household
Address: No. 4, Alley 104 Le Thanh Nghi, Bach Mai Ward, Hanoi City
VI. Means and Tools for Users to Access and Edit Their Personal Data
- Customers have the right to check, update, modify or delete their personal information by contacting the website administration board to carry out this action.
- Customers have the right to send complaints about information privacy content and request to contact the website's Administration Board. Upon receiving these feedbacks, we will reconfirm the information, and if it is as reflected by the customer, we will take timely handling measures depending on the severity.
VII. Mechanism for Receiving and Resolving Consumer Complaints
If customers discover that their personal information is being used for improper purposes or outside the scope, they can call 0978 305 896 or email anhnguyentvn1719@gmail.com to file a complaint and provide evidence related to the incident to the Administration Board.
The Administration Board commits to responding immediately or at the latest within 24 working hours from the time the complaint is received.
