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PRIVACY POLICY – Helios Jewels
VẬN CHUYỂN TOÀN QUỐC
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PRIVACY POLICY

DETAILED CONTENT OF PRIVACY POLICY

I. Privacy and information sharing policy

1. Purpose

Helios.vn respects privacy and wants to protect your personal information and payment information. The "Privacy Policy" below is the commitment we make to respect and protect the rights of visitors.

2. Specific regulations

2.1/ ​​Information collection

- When customers make transactions/register to open an account at Helios.vn, customers must provide some necessary information. Customers naturally provide information so that Helios can support returns/warranties as well as notify customers of promotions.

- Customers are responsible for ensuring that information is correct and always updated fully and accurately.

- If customers want to change previously provided information, there are 2 ways: Meet directly with the sales staff at the store or call the company's customer service hotline: 0964 302 899. Provide old information for editing and new information for updating on the information system.

2.2/ Storage and security of private information

- Customer information, as well as exchanges between customers and Helios, are stored and secured by Helios' system.

- Information will be stored from the time the customer provides it on Helios' system and will not be lost (permanent storage).

- Helios has appropriate technical and security measures to prevent unauthorized access and use of customer information.

2.3/ Use of customer information

- Only internal departments are allowed to use customer information including: Marketing Department, Customer Service Department, Sales Department at the store and online sales and shipping team.

* Helios has the right to use the information provided by customers to:

- Delivery to the address you provide.

- Provide information regarding products, benefits, offers or other correspondence.

- Process orders and provide services and information via the Helios.vn website at your request.

- Use information collected from cookies to improve user experience and quality of Helios.vn services.

- Helios uses customer phone numbers to create membership accounts. From there, it creates a "Loyalty Program" that offers special incentives and benefits exclusively for Helios's loyal customers.

3. Links to other websites

- Customers are responsible for protecting their account information and not providing any information related to their account and access password on Helios.vn on other websites.

4. Share customer information

Helios commits not to share customer information with any other company except those companies and third parties directly involved in the delivery. We may disclose or provide your personal information in the following necessary cases:

- When required by law enforcement agencies.

- Share customer information with advertising partners like Google, for example, remarketing customers based on customer behavior.

- Market research and analysis reports and absolutely not transfer to third parties.

5. Use of Cookies

When customers use the services or view content provided by Helios, we automatically collect and store certain information in server logs. This information includes:

- Details of how customers use Helios services such as search queries.

- Internet protocol address.

- Device event information such as errors, system activity, hardware settings, browser type, browser language, the date and time of your request, and referral URL.

- Cookies can uniquely identify a customer's browser or Account

6. Contact, answer, question.

Whenever customers need support, please contact Helios at Email: support@heliosjewels.vn - Tel: 0964 302 899

II. Payment security policy

- The card payment system on Helios.vn is provided by payment gateway partners that have been licensed to operate legally in Vietnam. Therefore, Helios' card payment security standards ensure compliance with the security standards of the Payment Gateway Partner.

- In addition, Helios also has its own payment transaction security standards to ensure the safety of customers' payment information.

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