CETA Helios Silver
- Mua đơn từ 1.500K để nhận ngay 01 mũ lưỡi trai Cruiser hoặc 1 Pack 4 tất!
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Chính sách bảo hành
| S925 SILVER PRODUCTS |
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• Helios' S925 Silver creations will be free of lifetime polishing. Customers please come to the store to experience the polishing service. Helios provides a specialized polishing service at a cost of 50,000 VND/product. Customers please send the product to Helios to perform the specialized polishing process at the factory. • The S925 Silver creations at Helios will be warranted for free for the first 3 months in terms of technical aspects such as: Attaching loose stones, adjusting locks, replacing springs, replacing braided wires, re-attaching charms (you must still have the charms) on the leather product if there is a problem. • Free replacement of CZ stones and synthetic stones during the product warranty period (3 months after purchase). The warranty period for product stone replacement lasts from 5-7 days. • For natural stone, the warranty period for product stone replacement lasts from 12-14 days. • Adjusting, raising, or lowering the size will be charged according to Helios' price list here • After the warranty period, from the 4th month to the end of the 12th month, products damaged during use will be repaired and warranted for a fee depending on the product's damage. • After 12 months Helios will review the condition of the product to decide whether to repair or not (repairs are subject to a fee). * Warranty and repair are not applicable in the following cases: • Necklaces and bracelets are broken due to physical impact, other products are deformed or damaged too badly to be warranted or repaired. • Customer provides incorrect purchase invoice information. • Helios does not provide warranty when customers buy from others, only applies to the original buyer. |
| ALLOY PRODUCTS |
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• Product defective due to manufacturer: Support 1-for-1 exchange if defect is detected within 3 days (from the time of receipt) • No warranty or return for alloy products when the plating or plating water has faded (Note: this case is very rare because most products are made of electroplated stainless steel and will not fade over time. Products using other synthetic alloys will fade and lose color over time depending on usage). * Warranty does not apply in the following cases: • Broken necklaces and bracelets; other products are deformed or severely damaged. • Customer provides incorrect invoice information. • Helios does not provide warranty when customers buy from others, only applies to the original buyer. |
| GOLDEN PRODUCTS |
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• Helios Gold products will be polished, renewed, and cleaned with specialized machines (ultrasonic, no plating) for free for the lifetime of the product. • Gold creations at Helios will be warranted for free for the first 6 months in terms of technical aspects, such as: Attaching loose stones, adjusting locks, replacing springs, replacing braided straps, and reattaching charms on leather products if problems arise. • Free replacement of CZ and synthetic stones during the product warranty period. • Adjusting, raising, or lowering the size will be charged according to Helios' price list here • From June to the end of the 12th month, products damaged during use will be repaired and warranted for a fee depending on each product problem. • After 12 months Helios will review the condition of the product to decide whether to repair or not (repairs are subject to a fee). * Warranty and repair are not applicable in the following cases: • Necklaces and bracelets are broken due to physical impact, other products are deformed or damaged too badly to be warranted or repaired. • Customer provides incorrect purchase invoice information. • Helios does not provide warranty when customers buy from others, only applies to the original buyer. Note: Gold products crafted at HELIOS are art and fashion products so they are not bought back. Helios will provide gold testing if requested by customers. |
| LEATHER PRODUCTS | ||||||||||||||||||||||||||||||||||
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* Warranty policy may change according to Helios policy at any time.
Hướng dẫn bảo quản sản phẩm
1. Care instructions for s925 Silver products:
> Ways to preserve silver jewelry you need to know – Helios.vn
2. Storage instructions for Alloy products:
> How to preserve alloy jewelry – Helios.vn
3. Care instructions for Glass products:
- Mô tả sản phẩm
- Đánh giá (11)
Couple rings - Couple people.
Stone Type: No
BEHIND EVERY CREATION IS ALWAYS A UNIQUE STORY…
When delivered to the customer, the product carries the mission of continuing the story with its owner. So, what is your story?
FROM HANDCRAFTED TO EXQUISITE FINISHED PRODUCTS…
Each silver product at Helios is the result of a meticulous, careful and refined handcrafting process before reaching the customer.
By choosing manual finishing, Helios fully anticipated that the finished product would not be 100% consistent in every detail as when industrially produced by machines. However, this is the most special point, as each finished product is 'personalized' for each customer.
With each completed creation, Helios hopes it will be a personal memory for each wearer.
'STORIES' CREATED FROM MATERIALS THAT STAND OVER THE YEARS
For silver jewelry lines, Helios uses S925 silver - a durable and highly aesthetic material. Products made from this material will last through the years, accompanying customers on every moment, every journey.
For stone creations, we mostly use semi-precious stones, with natural characteristics such as waves and distinct color spots, creating uniqueness for each product.
Every journey has its own personal elements, its own memories, its own stories. Above all, those journeys need a truly sustainable 'luggage'.
A QUIET, MASCULINE AND CONTEMPLATIVE LOOK
With Helios, 'good wood' and 'good paint' are two mandatory parallel factors.
The difference in the color of Helios's plating compared to most brands is something we are always proud of. Not aiming for a look that is too 'new' or too 'flashy', Helios uses black plating as a 'time coating', so that the moment customers pick up the product, they can feel the calm, strong and experienced spirit.
Everything can be lost, can be replaced in each stage of life. But what belongs to memories, to personal experiences cannot be changed.
SPECIAL PACKAGING CONTAINS SPECIAL STORIES
The customer's product experience begins with the packaging. Understanding this, Helios always focuses on designing and optimizing product packaging.
We continually develop and refresh our product packaging 1-2 times a year, ensuring that our customers' unboxing experience is always exciting and engaging.
For products that have their own special story, the packaging will also be customized to reflect the unique spirit of the creations inside.
(NOTE: Packaging below only applies to orders with value over 1,500K)
8 NĂM HÀNH TRÌNH CHẾ TÁC THỦ CÔNG BẠC
Mỗi món trang sức của Helios đều được chế tác thủ công bởi người thợ kim hoàn lành nghề, mang trọn tâm huyết và niềm đam mê trong từng nét chạm khắc tỉ mỉ.
Câu Hỏi Thường Gặp!
Helios có nhận thiết kế/custom riêng sản phẩm theo yêu cầu không?
Cho đến hiện tại, Helios không nhận thiết kế lẻ sản phẩm theo yêu cầu. Nhưng đối với yêu cầu thiết kế từ các doanh nghiệp với số lượng lớn hơn 100, chúng tôi có thể hỗ trợ thiết kế và hoàn thiện.
Helios có thu mua sản phẩm cũ không?
Helios không nhận thu mua các sản phẩm đã qua sử dụng. Mỗi một sản phẩm Helios bán ra, chúng tôi hy vọng đó sẽ là kỷ niệm riêng của mỗi khách hàng.
Sau bao lâu tôi sẽ nhận được hàng?
- Khu vực nội thành Hà Nội và TP. Hồ Chí Minh: Nhận trong ngày.
- Khu vực ngoại thành Hà Nội và TP. Hồ Chí Minh: 1 - 2 ngày.
- Các tỉnh khác: 3 - 5 ngày.
Sản phẩm nhẫn của Helios có thể tăng hoặc hạ size không?
Các sản phẩm nhẫn của Helios thường có kích thước trải rộng size 6 đến size 10. Đối với các size lớn hơn (từ size 11 đến 13) hoặc nhỏ hơn (từ size 4 đến 5) sẽ áp dụng mức phụ phí là 300.000VNĐ.
Lưu ý: Chỉ áp dụng đối với các sản phẩm đang bán tại Helios.
Helios có cung cấp dịch vụ gói quà không?
Có. Khách hàng có thể liên hệ với bộ phận CSKH để yêu cầu hỗ trợ dịch vụ viết thiệp, kèm hộp quà hoặc nâng cấp packaging sản phẩm.
