Lotus Arrow Mix Stone Helios Silver Rose Gold Stone
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Chính sách bảo hành
| S925 SILVER PRODUCTS |
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• Helios' S925 Silver creations will be free of lifetime polishing. Customers please come to the store to experience the polishing service. Helios provides a specialized polishing service at a cost of 50,000 VND/product. Customers please send the product to Helios to perform the specialized polishing process at the factory. • The S925 Silver creations at Helios will be warranted for free for the first 3 months in terms of technical aspects such as: Attaching loose stones, adjusting locks, replacing springs, replacing braided wires, re-attaching charms (you must still have the charms) on the leather product if there is a problem. • Free replacement of CZ stones and synthetic stones during the product warranty period (3 months after purchase). The warranty period for product stone replacement lasts from 5-7 days. • For natural stone, the warranty period for product stone replacement lasts from 12-14 days. • Adjusting, raising, or lowering the size will be charged according to Helios' price list here • After the warranty period, from the 4th month to the end of the 12th month, products damaged during use will be repaired and warranted for a fee depending on the product's damage. • After 12 months Helios will review the condition of the product to decide whether to repair or not (repairs are subject to a fee). * Warranty and repair are not applicable in the following cases: • Necklaces and bracelets are broken due to physical impact, other products are deformed or damaged too badly to be warranted or repaired. • Customer provides incorrect purchase invoice information. • Helios does not provide warranty when customers buy from others, only applies to the original buyer. |
| ALLOY PRODUCTS |
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• Product defective due to manufacturer: Support 1-for-1 exchange if defect is detected within 3 days (from the time of receipt) • No warranty or return for alloy products when the plating or plating water has faded (Note: this case is very rare because most products are made of electroplated stainless steel and will not fade over time. Products using other synthetic alloys will fade and lose color over time depending on usage). * Warranty does not apply in the following cases: • Broken necklaces and bracelets; other products are deformed or severely damaged. • Customer provides incorrect invoice information. • Helios does not provide warranty when customers buy from others, only applies to the original buyer. |
| GOLDEN PRODUCTS |
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• Helios Gold products will be polished, renewed, and cleaned with specialized machines (ultrasonic, no plating) for free for the lifetime of the product. • Gold creations at Helios will be warranted for free for the first 6 months in terms of technical aspects, such as: Attaching loose stones, adjusting locks, replacing springs, replacing braided straps, and reattaching charms on leather products if problems arise. • Free replacement of CZ and synthetic stones during the product warranty period. • Adjusting, raising, or lowering the size will be charged according to Helios' price list here • From June to the end of the 12th month, products damaged during use will be repaired and warranted for a fee depending on each product problem. • After 12 months Helios will review the condition of the product to decide whether to repair or not (repairs are subject to a fee). * Warranty and repair are not applicable in the following cases: • Necklaces and bracelets are broken due to physical impact, other products are deformed or damaged too badly to be warranted or repaired. • Customer provides incorrect purchase invoice information. • Helios does not provide warranty when customers buy from others, only applies to the original buyer. Note: Gold products crafted at HELIOS are art and fashion products so they are not bought back. Helios will provide gold testing if requested by customers. |
| LEATHER PRODUCTS | ||||||||||||||||||||||||||||||||||
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* Warranty policy may change according to Helios policy at any time.
Hướng dẫn bảo quản sản phẩm
1. Care instructions for s925 Silver products:
> Ways to preserve silver jewelry you need to know – Helios.vn
2. Storage instructions for Alloy products:
> How to preserve alloy jewelry – Helios.vn
3. Care instructions for Glass products:
- Mô tả sản phẩm
- Đánh giá (17)
Product name: S925 Silver Pendant Lotus Arrow Mix Stone Helios Silver Original Rose Gold Stone
Material: S925 Silver
Type of stone used: Black agate
Brand: HELIOS
Warranty: According to warranty policy and receive lifetime product polishing
HANDCRAFTED
Each silver product at Helios is the result of a meticulous, careful and refined handcrafting process before reaching the customer. During the manufacturing process, we are constantly improving to raise output standards, ensuring that customers will receive products with the best quality.
PRODUCT MATERIAL
For silver jewelry lines, Helios uses S925 silver - a durable and highly aesthetic material. Products made from this material will last through the years, accompanying customers on every moment, every journey.
STORY FROM THE DESIGNER
A new variation of the Lotus Mix Stone necklace has been completed by Helios.
In addition to the unique Lotus Arrow X lotus pendant and black agate, the highlight of this design is the S925 silver beads covered in ROSE GOLD.
The arrangement of the particles is completely random, not symmetrical or in any particular order.
With a soft shine, not too bright or too dull, in harmony with many outfits, you can wear it in many different situations.
PACKAGING
The customer's product experience begins with the packaging. Understanding this, Helios always focuses on designing and optimizing product packaging.
We continually develop and refresh our product packaging 1-2 times a year, ensuring that our customers' unboxing experience is always exciting and engaging.
8 NĂM HÀNH TRÌNH CHẾ TÁC THỦ CÔNG BẠC
Mỗi món trang sức của Helios đều được chế tác thủ công bởi người thợ kim hoàn lành nghề, mang trọn tâm huyết và niềm đam mê trong từng nét chạm khắc tỉ mỉ.
Câu Hỏi Thường Gặp!
Helios có nhận thiết kế/custom riêng sản phẩm theo yêu cầu không?
Cho đến hiện tại, Helios không nhận thiết kế lẻ sản phẩm theo yêu cầu. Nhưng đối với yêu cầu thiết kế từ các doanh nghiệp với số lượng lớn hơn 100, chúng tôi có thể hỗ trợ thiết kế và hoàn thiện.
Helios có thu mua sản phẩm cũ không?
Helios không nhận thu mua các sản phẩm đã qua sử dụng. Mỗi một sản phẩm Helios bán ra, chúng tôi hy vọng đó sẽ là kỷ niệm riêng của mỗi khách hàng.
Sau bao lâu tôi sẽ nhận được hàng?
- Khu vực nội thành Hà Nội và TP. Hồ Chí Minh: Nhận trong ngày.
- Khu vực ngoại thành Hà Nội và TP. Hồ Chí Minh: 1 - 2 ngày.
- Các tỉnh khác: 3 - 5 ngày.
Sản phẩm nhẫn của Helios có thể tăng hoặc hạ size không?
Các sản phẩm nhẫn của Helios thường có kích thước trải rộng size 6 đến size 10. Đối với các size lớn hơn (từ size 11 đến 13) hoặc nhỏ hơn (từ size 4 đến 5) sẽ áp dụng mức phụ phí là 300.000VNĐ.
Lưu ý: Chỉ áp dụng đối với các sản phẩm đang bán tại Helios.
Helios có cung cấp dịch vụ gói quà không?
Có. Khách hàng có thể liên hệ với bộ phận CSKH để yêu cầu hỗ trợ dịch vụ viết thiệp, kèm hộp quà hoặc nâng cấp packaging sản phẩm.
