Helios Mooncakes
Sản phẩm chỉ có tại cửa hàng và trong dịch vụ tư vấn 1:1 của HELIOS
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Warranty policy
| S925 SILVER PRODUCTS |
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• Helios' S925 Silver creations will be free of lifetime polishing. Customers please come to the store to experience the polishing service. Helios provides a specialized polishing service at a cost of 100,000 VND/product. Customers please send the product to Helios to perform the specialized polishing process at the factory. • The S925 Silver creations at Helios will be warranted for free for the first 3 months in terms of technical aspects such as: Attaching loose stones, readjusting locks, replacing springs, replacing braided wires, reattaching charms (you must still have the charm) on leather products if there is a problem. The warranty period lasts up to 10 days. • Free replacement of CZ stones and synthetic stones during the product warranty period (3 months after purchase). The product warranty period for stone replacement lasts up to 10 days. • For natural stone, the product warranty period lasts up to 14 days, in special cases it can be longer. + In case of errors arising from the customer: Customers are required to pay a fee to enjoy the stone replacement service. For more details on the fee, see the information below. • Adjusting, raising, or lowering the size will be charged according to Helios' price list here • After the warranty period, from the 4th month to the end of the 12th month, products damaged during use will be repaired and warranted for a fee depending on the product's damage. • After 12 months, Helios will review the product's condition to decide whether to repair it or not (repairs are subject to a fee). * Warranty and repair are not applicable in the following cases: • Necklaces and bracelets are broken due to physical impact, other products are deformed or damaged too badly to be warranted or repaired. • Customer provides incorrect purchase invoice information. • Helios does not provide warranty when customers buy from other people, only applies to the original buyer. • Helios does not accept warranty for products that have been repaired or intervened by warranty facilities other than Helios. |
| GOLDEN PRODUCTS |
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• Helios Gold creations will be polished, renewed, and cleaned with specialized machines (ultrasonic, no plating) for free for the lifetime of the product. • Gold creations at Helios will be warranted for the first 6 months for free in terms of technical aspects, such as: Attaching loose stones, readjusting locks, replacing springs, replacing braided straps, and reattaching charms on leather products if problems arise. • Free replacement of CZ and synthetic stones during the product warranty period. • Adjusting, raising, or lowering the size will be charged according to Helios' price list here • From the 6th month to the end of the 12th month, products damaged during use will be repaired or warranted for a fee depending on the product's problem. • After 12 months, Helios will review the product's condition to decide whether to repair it or not (repairs are subject to a fee). * Warranty and repair are not applicable in the following cases: • Necklaces and bracelets are broken due to physical impact, other products are deformed or damaged too badly to be warranted or repaired. • Customer provides incorrect purchase invoice information. • Helios does not provide warranty when customers buy from other people, only applies to the original buyer. • Helios does not accept warranty for products that have been repaired or intervened by warranty facilities other than Helios. Note: Gold products crafted at HELIOS are art and fashion products so they are not bought back. Helios will provide gold testing if requested by customers. |
| LEATHER PRODUCTS | |
| Free warranty period: 6 months from date of purchase | |
| Free warranty for technical errors caused by the manufacturer | |
| Technical error due to manufacturer | Warranty plan |
| Peeling off glue/seam/edge paint | Repaint the edges and reseal the stitches. |
| Peeling, cracking skin | Replace |
| Metal accessories such as buttons, magnets, zippers, etc. are damaged. | Replacement accessories |
| Oxidized s925 silver accessories | Cleaning with specialized tools |
| Cases of warranty refusal | |
| Errors due to improper storage, user error or out of warranty period: | |
| Product status | Reason for refusal |
| The product is torn or scratched due to external physical impact. | Error in use |
| The product is deformed due to contact with hard, sharp objects or animal bites, or damaged due to water immersion or sun exposure. | Error in use |
| Color changes or distortions due to improper care or use of wrong skin care products. | Error in use |
| Leather surface is stained with old stains, ballpoint pen ink, paint, detergents, etc. | Error in use |
| The product is too damaged, too old such as the leather is aging and no longer has the adhesion of glue and thread. | Unrecoverable error |
| Accessories are damaged or scratched during use (locks, hooks, etc.) or due to the environment. | Error in use |
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Helios does not provide warranty when customers buy from other people, only applies to the original buyer. Helios does not warrant products that have been repaired or tampered with by warranty facilities other than Helios. |
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Note: Helios will only retain warranty products for 90 days from the date of first notification to the customer for return or shipping confirmation. After this period, if there is no response, the product will be destroyed according to the process.
Product preservation instructions
1. Care instructions for s925 Silver products:
> Ways to preserve silver jewelry you need to know – Helios.vn
2. Storage instructions for Alloy products:
> How to preserve alloy jewelry – Helios.vn
3. Care instructions for Glass products:
> How to properly preserve eyeglasses – Helios.vn
4. Instructions for preserving products containing Opal stones
5. Instructions for preserving leather products:
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This year's moon season, Helios brings a unique experience: each mooncake is not only a taste, but also a pleasant surprise.
Cakes are sold in Blind Box format: when buying, customers will randomly pick a number from 00-99 to decide the selling price.
For example: Pick number 15 → the price of the cake is 415,000 VND/piece. Each box of cake comes with 01 Mid-Autumn earring, including 2 SUPER LUCKY boxes that come with a Nguyet Da Luu Quang pendant at each store.
Product name: Helios mooncake
Ingredients: Wheat flour (20%), cake filling (62%), water, sugar, eggs, vegetable oil, peanut butter, glutinous rice flour, synthetic natural flavor, Potassium sorbate (INS 202).
Weight: 150 grams
Instructions for use and storage:
- Instructions for use: Use directly.
- Storage instructions: Store in a cool, dry place and avoid direct sunlight.
- Recommendation: The product achieves best quality when stored at temperatures between 22°C - 25°C.
Warning information:
- Do not use products that show signs of damage or have expired.
- Product ingredients contain allergens (wheat, eggs, peanuts)
8 YEARS OF SILVER HANDCRAFTED JOURNEY
Each Helios piece of jewelry is handcrafted by skilled goldsmiths, with passion and dedication in every meticulous carving.
Frequently Asked Questions!
Does Helios accept custom design/product requests?
Up to now, Helios does not accept individual product design requests. But for design requests from businesses with quantities greater than 100, we can support design and completion.
Does Helios buy used products?
Helios does not accept used products. We hope that each product Helios sells will be a personal memory for each customer.
How long will it take to receive my order?
- Hanoi and Ho Chi Minh City inner city areas: Received within the day.
- Suburban areas of Hanoi and Ho Chi Minh City: 1 - 2 days.
- Other provinces: 3 - 5 days.
Can Helios rings be sized up or down?
Helios ring products usually range in size from size 6 to size 10. For larger sizes (from size 11 to 13) or smaller sizes (from size 4 to 5), an additional fee of VND 300,000 will apply.
Note: Only applies to products sold at Helios.
Does Helios offer gift wrapping services?
Yes. Customers can contact the customer service department to request support for card writing services, gift boxes or product packaging upgrades.
