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More information
For out-of-stock sizes, we need time to research and adjust to ensure the quality of the product. Therefore, the pre-order time can be up to 12 - 14 days!
Warranty policy
Product preservation instructions
1. Care instructions for s925 Silver products:
> Ways to preserve silver jewelry you need to know – Helios.vn
2. Storage instructions for Alloy products:
> How to preserve alloy jewelry – Helios.vn
3. Care instructions for Glass products:
> How to properly preserve eyeglasses – Helios.vn
4. Instructions for preserving products containing Opal stones
5. Instructions for preserving leather products:
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BEHIND EVERY CREATION LIES A UNIQUE STORY…
Once in the customer's hands, the product carries the mission of continuing its story with its owner. So, what's your story?
SPECIAL PACKAGING ENCLOSING SPECIAL STORIES
The customer's product experience begins with the packaging. Understanding this, Helios always focuses on designing and optimizing product packaging.
We continuously develop and refresh our product packaging 1-2 times a year, to ensure that the unboxing experience is always exciting and appealing.
For products with unique stories, the packaging will also be customized to reflect the distinctive spirit of the creations within.
STORIES WOVEN FROM MATERIALS THAT EVOKE PROFOUND REFLECTION
For silver jewelry lines, Helios chooses S925 silver for its durability and aesthetic appeal. Over the years, the piece retains its shape, accompanying its owner through every moment and every journey.
For pieces with gemstone settings, we favor stones with unique natural ripple patterns and shades, so that each design bears a one-of-a-kind imprint — no two are alike.
The black rhodium plating acts like a “patina of time,” tempering ostentation to highlight the depth of experience.
Every journey leaves personal memories; and for Helios, durable materials are the foundation for creating a composed, masculine look.
10 YEARS OF CRAFTING SILVER BY HAND
Each piece of Helios jewelry is handcrafted by skilled jewelers, imbuing every meticulously carved detail with dedication and passion.
Frequently Asked Questions!
Does Helios offer custom product design services?
Currently, Helios does not accept custom product design requests. However, for design requests from businesses with quantities exceeding 100, we can assist with design and completion.
Does Helios buy used products?
Helios does not purchase used products. We hope that each Helios product sold will be a unique memory for each customer.
How long will it take to receive my order?
- Hanoi and Ho Chi Minh City inner districts: Same-day delivery.
- Hanoi and Ho Chi Minh City outer districts: 1 - 2 days.
- Other provinces: 3 - 5 days.
Can Helios rings be resized up or down?
Helios rings typically range from size 6 to size 10. For larger sizes (from size 11 to 13) or smaller sizes (from size 4 to 5), an additional fee of 300,000 VND will apply.
Note: Only applicable to products currently sold at Helios.
Does Helios offer gift wrapping services?
Yes. Customers can contact Customer Service to request gift card writing services, gift boxes, or packaging upgrades.
