Helios Silver
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Warranty policy
| S925 SILVER PRODUCTS |
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• Helios' S925 Silver creations will be free of lifetime polishing. Customers please come to the store to experience the polishing service. Helios provides a specialized polishing service at a cost of 100,000 VND/product. Customers please send the product to Helios to perform the specialized polishing process at the factory. • The S925 Silver products at Helios will be warranted for free for the first 3 months in terms of technical aspects such as: Attaching loose stones, adjusting locks, replacing springs, replacing braided wires, reattaching charms (you must still have the charms) on leather products if there is a problem. The warranty period lasts up to 10 days. • Free replacement of CZ and synthetic stones during the product warranty period (3 months after purchase). The product warranty period for stone replacement lasts up to 10 days. • For natural stone, the product warranty period lasts up to 14 days, in special cases it can be longer. + In case of errors arising from the customer: Customers are requested to pay a fee to enjoy the stone replacement service. For more details on the fee, see the information below. • Adjusting, raising, or lowering the size will be charged according to Helios' price list here • After the warranty period, from the 4th month to the end of the 12th month, products damaged during use will be repaired and warranted for a fee depending on the product's damage. • After 12 months Helios will review the condition of the product to decide whether to repair or not (repairs are subject to a fee). * Warranty and repair are not applicable in the following cases: • Necklaces and bracelets are broken due to physical impact, other products are deformed or damaged too badly to be warranted or repaired. • Customer provides incorrect purchase invoice information. • Helios does not provide warranty when customers buy from others, only applies to the original buyer. • Helios does not accept warranty for products that have been repaired or intervened by warranty facilities other than Helios. |
| GOLDEN PRODUCTS |
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• Helios Gold products will be polished, renewed, and cleaned with specialized machines (ultrasonic, no plating) for free for the lifetime of the product. • Gold creations at Helios will be warranted for free for the first 6 months in terms of technical aspects, such as: Attaching loose stones, adjusting locks, replacing springs, replacing braided straps, and reattaching charms on leather products if problems arise. • Free replacement of CZ and synthetic stones during the product warranty period. • Adjusting, raising, or lowering the size will be charged according to Helios' price list here • From June to the end of the 12th month, products damaged during use will be repaired and warranted for a fee depending on each product problem. • After 12 months Helios will review the condition of the product to decide whether to repair or not (repairs are subject to a fee). * Warranty and repair are not applicable in the following cases: • Necklaces and bracelets are broken due to physical impact, other products are deformed or damaged too badly to be warranted or repaired. • Customer provides incorrect purchase invoice information. • Helios does not provide warranty when customers buy from others, only applies to the original buyer. • Helios does not accept warranty for products that have been repaired or intervened by warranty facilities other than Helios. Note: Gold products crafted at HELIOS are art and fashion products so they are not bought back. Helios will provide gold testing if requested by customers. |
| LEATHER PRODUCTS | |
| Free warranty period: 6 months from date of purchase | |
| Free warranty for technical errors caused by the manufacturer | |
| Technical error due to manufacturer | Warranty plan |
| Peeling off glue/stitch/edge paint | Repaint the edges and re-stitch the stitches. |
| Peeling, cracking skin | Replace |
| Metal accessories such as buttons, magnets, zippers, etc. are damaged. | Replacement accessories |
| Oxidized s925 silver accessories | Cleaning with specialized tools |
| Cases of warranty denial | |
| Errors due to improper storage, user error or out of warranty period: | |
| Product status | Reason for rejection |
| The product is torn or scratched due to external physical impact. | Error in use |
| The product is deformed due to contact with hard, sharp objects or animal bites, damaged due to water immersion or sun exposure. | Error in use |
| Color changes or distortions due to improper care or use of the wrong skin care products. | Error in use |
| Leather surface is stained with old stains, ballpoint pen ink, paint, detergents, etc. | Error in use |
| The product is too damaged, too old, such as aging leather and no longer has the adhesion of glue and thread. | Unrecoverable error |
| Accessories are damaged or scratched during use (locks, hooks, etc.) or due to the environment. | Error in use |
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Helios does not provide warranty when customers buy from others, only applies to the original buyer. Helios does not warrant products that have been repaired or tampered with by warranty facilities other than Helios. |
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* Warranty policy may change according to Helios policy at any time.
Product preservation instructions
1. Care instructions for s925 Silver products:
> Ways to preserve silver jewelry you need to know – Helios.vn
2. Storage instructions for Alloy products:
> How to preserve alloy jewelry – Helios.vn
3. Care instructions for Glass products:
> How to properly preserve eyeglasses – Helios.vn
4. Instructions for preserving products containing Opal stones
- Mô tả sản phẩm
- Đánh giá ( 1 )
(Note: The price on the website is for one earring)
Product name: Helios Silver Original S925 Silver Snake Earrings
Material: S925 Silver
Type of stone used: None
Warranty: According to warranty policy and receive lifetime product polishing
BEHIND EVERY CREATION IS ALWAYS A UNIQUE STORY…
The Iron Snake is a cross between the Iron Board - the famous weapon of Sun Wukong, and the snake - also the Little White Snake Truong Hao, a prominent character in the version of Journey to the West by author Tong Tat Tue.
In the work, Truong Hao receives the Ruyi Jingu Bang and is determined to fight for Ton Ngo Khong to the end despite the difference in cultivation compared to his opponent. Although not in the main storyline, Truong Hao still stands out with his impressive appearance and undying will, which is part of the reason why he became the inspiration for this collection.
When delivered to the customer, the product carries the mission of continuing the story with its owner. So, what is your story?
FROM HANDCRAFTED TO EXQUISITE FINISHED PRODUCTS…
Each silver product at Helios is the result of a meticulous, careful and refined handcrafting process before reaching the customer.
By choosing manual finishing, Helios fully anticipated that the finished product would not be 100% consistent in every detail as when industrially produced by machines. However, this is the most special point, as each finished product is 'personalized' for each customer.
With each completed creation, Helios hopes it will be a personal memory for each wearer.
'STORIES' CREATED FROM MATERIALS THAT STAND OVER THE YEARS
For silver jewelry lines, Helios uses S925 silver - a durable and highly aesthetic material. Products made from this material will last through the years, accompanying customers on every moment, every journey.
For stone creations, we mostly use semi-precious stones, with natural characteristics such as waves and distinct color spots, creating uniqueness for each product.
Every journey has its own personal elements, its own memories, its own stories. Above all, those journeys need a truly sustainable 'luggage'.
A QUIET, MASCULINE AND CONTEMPLATIVE LOOK
With Helios, 'good wood' and 'good paint' are two mandatory parallel factors.
The difference in the color of Helios's plating compared to most brands is something we are always proud of. Not aiming for a look that is too 'new' or too 'flashy', Helios uses black plating as a 'time coating', so that the moment customers pick up the product, they can feel the calm, strong and experienced spirit.
Everything can be lost, can be replaced in each stage of life. But what belongs to memories, to personal experiences cannot be changed.
SPECIAL PACKAGING CONTAINS SPECIAL STORIES
The customer's product experience begins with the packaging. Understanding this, Helios always focuses on designing and optimizing product packaging.
We continually develop and refresh our product packaging 1-2 times a year, ensuring that our customers' unboxing experience is always exciting and engaging.
For products that have their own special story, the packaging will also be customized to reflect the unique spirit of the creations inside.
(NOTE: Packaging below only applies to orders with value over 1,500K)
Customer Reviews
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8 YEARS OF SILVER HANDCRAFTED JOURNEY
Each Helios piece of jewelry is handcrafted by skilled goldsmiths, with passion and dedication in every meticulous carving.
Frequently Asked Questions!
Does Helios accept custom design/product requests?
Up to now, Helios does not accept individual product design requests. But for design requests from businesses with quantities greater than 100, we can support design and completion.
Does Helios buy used products?
Helios does not accept used products. We hope that each product Helios sells will be a personal memory for each customer.
How long will it take to receive my order?
- Hanoi and Ho Chi Minh City inner city areas: Received within the day.
- Suburban areas of Hanoi and Ho Chi Minh City: 1 - 2 days.
- Other provinces: 3 - 5 days.
Can Helios rings be sized up or down?
Helios ring products usually range in size from size 6 to size 10. For larger sizes (from size 11 to 13) or smaller sizes (from size 4 to 5), an additional fee of VND 300,000 will apply.
Note: Only applies to products sold at Helios.
Does Helios offer gift wrapping services?
Yes. Customers can contact the customer service department to request support for card writing services, gift boxes or product packaging upgrades.
